Return and Refund Policy

Return and Refund Policy:

Thank you for choosing atejate.com for your printing and design needs. We strive to provide you with high-quality products and exceptional service. Please read our return and refund policy carefully.

1. Personalized Printed Items:
   As our personalized printed items are custom-made to your specifications, we do not accept returns or offer refunds once the customer approves the printing matter or design. It is the responsibility of the customer to carefully review and approve all artwork and text before finalizing their order. We encourage customers to double-check spelling, grammar, and design elements to ensure accuracy.
   
2. Mistakes on Our Side:
   In the unlikely event that an error occurs on our part during the printing process, we will take full responsibility and replace the item with a new one at no additional cost to the customer. Customers are entitled to a replacement item if the error is determined to be a result of our mistake. We may request evidence of the error, such as photographs, to facilitate the resolution process.
   
3. Refunds:
   We do not offer refunds for personalized printed items, even in the case of an error on our part. Instead, we will promptly replace the item with a corrected version to ensure customer satisfaction.
   
4. Contact Us:
   If you believe that you have received a defective or incorrect item due to an error on our part, please contact our customer service team immediately at info@atejate.com and call 9911334677. Our dedicated team will work with you to resolve the issue and arrange for a replacement item to be shipped to you as quickly as possible.
   
5. Non-Personalized Items:
   For non-personalized items such as office stationary, advertising materials, or other printed products, we accept returns within 3 days of purchase if the item is unused, undamaged, and in its original packaging. Customers are responsible for return shipping costs unless the return is due to an error on our part.
   
6. Final Sale Items:
   Please note that final sale items, clearance items, or items purchased during promotional sales are not eligible for return or refund unless they are defective or damaged upon arrival.
   
7. Exchanges (if applicable)
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atejate.com and send your item to: RZJ-12A/1, Street 61, J Block, West Sagarpur, New Delhi – 110046
   
8. Shipping
   To return your product, you should mail it to: RZJ-12A/1, Street 61, J Block, West Sagarpur, New Delhi – 110046
   Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

By placing an order with atejate.com, you acknowledge and agree to abide by the terms and conditions outlined in this return and refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again in the future.